design

(1)Customer service dept. training program establishment and improvement,train new stuff to make sure they are capable of fitting their position within 3 months.(2)Improve working procedure in order to improve operational efficiency,Internal service and external service strategy design and execution(3)Make schedule,performance evaluation，personnel transfer within the department (4)Financial Budget of Customer service dept.Data statistics and analysis.Present form(5)Internal communication within Customer Service Dept.production Dept. ,Quality assurance Dept.,north face jackets.,Shipping Dept.(6)Meeting translation job within the company(7)Inform client of Internal remakes about shipping delay,external remakes record and analysis(8)Improve client history system,client feedback system,internal communication system(9)Provide high level with Dept. status report every weekExternal:(1)US marketing team communication,provide service for client from Denmark,England,Israel, meanwile get client information and update production status (2)Customers return visit，inculding festival greetings and feedback regarding quality and service(3)Collect and understand the various competitors in the industry as well as the market dynamics(4)To coordinate with administration dept., Production line,shipping Dept. and US marketing team to play a "bridge function" role(5)Client reception and external negotiation if needed(6)Provide client service and assist technical dept. to provide client with technical service(7)Assist purchasing dept. to purchase materials from cheap north face jackets:(1)Through everyone's effort,reasonable working procedure was established and improved constantly ,operational efficiency has been improved,wokring time has been reduced, human resource has been fully used.(2)A lot of system holes have been fixed to accommodate production procedure and Billing system.(3)Internal communication was highly improved,delayed order and internal remakes that caused by northface jackets were highly reduced(4)"Customer comes first" production,service procedure was basically established, Customer satisfaction and quantity improved